Refund policy
Extended Holiday Return Policy: Any order purchased as a holiday gift between November 1st and December 25th is automatically eligible for our Extended Return Window. You or your loved ones have until January 31st to initiate a return or exchange for a full refund, subject to the return conditions below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return or exchange, email support@somasteam.com before sending anything back. We’ll provide return instructions and the correct return address. For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, contact us and SomaSteam will cover the return shipping cost for a confirmed issue.
You can always contact us for any return question at support@somasteam.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@somasteam.com.